ABOUT REMOVERY 

Join us in our journey of normalizing tattoo removal around the world! Removery is an innovative, collaborative laser tattoo removal company. We take pride in our mission to make a real difference in people’s lives by supporting them as they embrace change through their tattoo removal journey. Our vision is to remain professional, genuine, and approachable while providing clinically proven, safe, and effective treatments that achieve results! Our teams feel privileged to play a role in empowering our clients to be victors. As such, Removery team members live by the values of Trust, Passion, Purpose, Focus and Effectiveness. Studio teams are highly trained and passionate about what they do. We strive to make it easy for those with unwanted tattoos to remove them - in the most accessible locations, with the best technology, in safe and comfortable environments and with studio teams who will support them throughout their journey.  We want to help our clients feel confident and good in their skin again!  

Removery was formed in 2019 through a merge of the four leading tattoo removal brands in North America. The underlying businesses have operated a combination of 20+ years and have performed more than 1,000,000 treatments, enabling us to offer clients an unrivaled treatment experience. Based in Austin, TX, Removery is the only scaled, pure play provider of laser tattoo removal services in the world. We use best in class technology utilizing the innovative PicoWay® laser equipment to remove tattoos safely and effectively. The foundation is in place to build a network of 400+ locations across the US, Canada, and Australia over the next 5 years. 
 

POSITION OVERVIEW 

As a Virtual Sales Consultant, you will serve as a vital connection between Removery and prospective clients. This role requires a strong consultative sales approach, the ability to build trust quickly, and a proven track record of converting interest into action. You will play a crucial role in driving new client growth by conducting virtual consultations, educating clients on the removal process, and guiding them toward treatment decisions that align with their goals. 

POSITION RESPONSIBILITIES 

• Conduct virtual consultation with prospective clients, building trust and rapport 

• Clearly explain the treatment process, benefits and outcomes to drive client confidence 

• Consistently meet and exceed sales targets by effectively overcoming objections and closing business 

• Communicate in a clear, engaging ang persuasive way across multiple channels (phone, video, email and SMS). 

• Leverage SRM tools, data and reporting to maximize performance and track progress 

• Continuously refine consultative selling techniques based on coaching and feedback 

• Adapt to a fast-paced, call center-style sales environment while maintaining a high level of professionalism and service 

Success in this role will be measured by achieving targets tied to key performance indicators including but not limited to: 

• Start rate and overall conversion performance 

• Collections and payment mix (IHF/third party financing) 

• Cancellation rate and win-back effectiveness 

• Strong collaboration with studio and Inside sales team 

• High levels of client satisfaction and positive client experience 

POSITION REQUIREMENTS 

• 7+ years of consultative sales experience with a proven track record of success. 

• Experience in call center or remote sales environments is required. 

• Strong consultative selling and closing skills, with the ability to influence decisions and build long-term client relationships. 

• Proficient in Salesforce and MS Office Suite, comfortable adopting new technologies and tools. 

• Exceptional communication skills, both verbal and written with the ability to simplify complex information. 

• High adaptability, strong judgment and the ability to thrive in a changing, fast-growth environment. 

• Open to coaching and feedback with a continuous improvement mindset.   

• Flexible schedule, including availability for some nights and weekends. 

You will be part of a supportive and close-knit team and given the opportunity to perform purposeful work. Removery is proud to offer a competitive salary, based upon experience, in tandem with a competitive benefits package for FT associates including: 

• Comprehensive Medical, Dental, and Vision with HRA option, STD and LTD 

• 50K in Life Insurance, at no cost to you! Plus, the option to purchase more. 

• 120-hours of accrued, paid, vacation time  

• Paid Parental Leave 

• Eight (8) company paid holidays. 

• 8 hours of paid volunteer time per year 

• 401K with generous Company Match 

• A Team Member Referral Bonus Program 

• Employee Assistance Program – benefits to help you manage daily responsibilities. 

• Collaborative work environment with an amazing culture committed to diversity and inclusion.  

• Ongoing Comprehensive Training 

We are an Equal Opportunity Employer and do not discriminate based on race, ethnicity, religion, creed, sex, gender, gender identity, pregnancy, national origin, ancestry, age, disability, veteran status, marital status, genetic information, sexual orientation, political affiliation, or any other non-job-related factors. We value diversity and are committed to building a team that values an inclusive culture that represents a global perspective of experiences, skills, backgrounds, and expertise.